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Jawatan Kosong untuk E-Commerce Workforce Management Analyst di Teleperformance di Kuala Lumpur, Malaysia

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Disiarkan 7 months ago

Teleperformance is thrilled to announce job openings for the position of E-Commerce Workforce Management Analyst in the Kuala Lumpur area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Teleperformance, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Teleperformance.

Maklumat Pekerjaan

Syarikat:Teleperformance
Jawatan:E-Commerce Workforce Management Analyst
Bandar:Kuala Lumpur, Kuala Lumpur
Negeri:Kuala Lumpur
Pendidikan:Confidential
Gaji:MYR 3.000 - MYR 6.000 per Month
Jenis Pekerjaan:Full-time

Deskripsi Kerja

Qualifications:

Requirements:
  • 1-3 years WFM/BI experience
  • Excellent communication and rapport-building skills
  • Strong analytical skills
  • Ability to provide Operations Director/Managers with insights on WFM and reporting-related issues
  • Able to follow Management direction and relay to staff
  • Strong coaching abilities

Responsibilities:

  • Develop and implement Customer Service strategies
  • Ensure call center technologies are functioning as designed
  • Maximize technology and manpower effectiveness through forecasting and staffing
  • Manage implementation and usage of the Workforce System (IEX)
  • Analyze real-time metrics to ensure service level targets are met

Manfaat Kerja Lain

  • Recognition and performance awards
  • Skill development
  • Work-life balance
  • Professional networking opportunities
  • Access to the latest technology
  • Collaborative work environment
  • Professional training
  • Opportunities for promotion
  • Valuable work experience
  • Opportunities to contribute to business growth

Keperluan

  • Physically and Mentally Healthy
  • Minimum Education of High School Diploma
  • Able to Work in a Team
  • Able to Work Under Pressure
  • No Criminal Record
  • Good Communication Skills
  • Experience in the Related Field (Preferred)
  • Minimum Age of 18 Years
  • Willing to Be Placed in the Designated Work Location

Alamat Syarikat

Negeri Kuala Lumpur
Bandar Kuala Lumpur
Google Map Google Map

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Maklumat Syarikat

Teleperformance

Teleperformance Malaysia is a leading global provider of customer experience management, specializing in delivering exceptional service across various industries. Located in Malaysia, the company offers a dynamic work environment and employs a diverse workforce dedicated to enhancing client satisfaction. With advanced technological support and innovative solutions, Teleperformance Malaysia is committed to exceeding expectations and fostering strong customer relationships. Their focus on quality and continuous improvement has positioned them as a trusted partner for numerous businesses seeking comprehensive customer support services.

Lihat lebih banyak kerja dari Teleperformance

Jawatan Kosong di Kuala Lumpur

Jawatan Kosong di Kuala Lumpur - Kuala Lumpur

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