Jawatan Kosong untuk Tier 1 Support Analyst di Esri Malaysia Sdn Bhd di Shah Alam, Selangor

Welcome to our job portal, where Esri Malaysia Sdn Bhd is offering exciting employment opportunities for the position of Tier 1 Support Analyst in the Shah Alam area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Esri Malaysia Sdn Bhd, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Esri Malaysia Sdn Bhd. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Maklumat Pekerjaan

Syarikat:	Esri Malaysia Sdn Bhd
Jawatan:	Tier 1 Support Analyst
Bandar:	Shah Alam, Selangor
Negeri:	Selangor
Pendidikan:	Confidential
Gaji:	MYR 3.000 - MYR 5.000 per Month
Jenis Pekerjaan:	Full-time

Deskripsi Kerja

Deliverable(s):

• Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
• Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
• Maintain comprehensive case documentation in customer relationship management (CRM) system
• As a subject matter expert, author and tech edit knowledge articles available to internal and external users
• Identify issues and log defects for software improvements
• Work in other technical areas of software support as customer and business needs require

Requirements:

· Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills

· Excellent communication skill

· Solid understanding of GIS theory and applications

· Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform

· Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies

· Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems

· Ability to patiently communicate technical information clearly and concisely

· Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment

· Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency

· Strong prioritization skills including managing time and work load efficiently

Recommended Qualifications:

· Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (Master’s preferred)

Job Types: Full-time, Permanent, Contract

Contract length: 24 months

Pay: RM3,00.00 – RM5,00.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Are you willing to work night shift? (RM500.00 Allowance is provided)

Education:

• Bachelor’s (Required)

Experience:

• GIS: 1 year (Preferred)

Keperluan

• Able to Work Under Pressure
• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Good Communication Skills
• Able to Work in a Team
• Experience in the Related Field (Preferred)
• Minimum Age of 18 Years
• Willing to Be Placed in the Designated Work Location
• No Criminal Record

Alamat Syarikat

Negeri	Selangor
Bandar	Shah Alam
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